{"id":87,"date":"2025-12-24T23:20:51","date_gmt":"2025-12-24T23:20:51","guid":{"rendered":"https:\/\/backcountrysolutions.net\/?page_id=87"},"modified":"2025-12-24T23:20:51","modified_gmt":"2025-12-24T23:20:51","slug":"retainer-services","status":"publish","type":"page","link":"https:\/\/backcountrysolutions.net\/?page_id=87","title":{"rendered":"Retainer Services"},"content":{"rendered":"\n

Let us handle some or all of your IT needs for a predictable, affordable monthly cost.<\/strong><\/p>\n\n\n\n

For most small businesses, IT problems don\u2019t show up neatly one at a time\u2014they come in waves: slow internet, weird pop-ups, printer drama, email issues, mystery errors. You don\u2019t have time to chase all of that, and you shouldn\u2019t have to. Our Retainer Services give you a trusted IT partner on call, month after month, so your technology stays stable, secure, and quietly doing its job in the background.<\/p>\n\n\n\n

Instead of surprise invoices and emergency calls, you get ongoing support, proactive care, and a clear, predictable monthly cost<\/strong>.<\/p>\n\n\n\n

\n\n\n\n

Why Choose a Retainer?<\/h3>\n\n\n\n

With a retainer, you\u2019re not starting from scratch every time something breaks. We already know your:<\/p>\n\n\n\n

    \n
  • Network, devices, and cloud setup<\/li>\n\n\n\n
  • Business goals and priorities<\/li>\n\n\n\n
  • People, workflows, and quirks<\/li>\n<\/ul>\n\n\n\n

    That means faster fixes, better recommendations, and fewer problems in the first place.<\/p>\n\n\n\n

    A retainer typically includes:<\/p>\n\n\n\n

      \n
    • Priority support for day-to-day issues<\/li>\n\n\n\n
    • Proactive monitoring and maintenance<\/li>\n\n\n\n
    • Regular updates, patches, and checks<\/li>\n\n\n\n
    • Guidance on upcoming needs and improvements<\/li>\n<\/ul>\n\n\n\n

      You get the benefits of an IT department\u2014without having to hire one.<\/p>\n\n\n\n

      \n\n\n\n

      Internet & Network<\/h3>\n\n\n\n

      Keep your connectivity smooth, fast, and business-ready.<\/strong><\/p>\n\n\n\n

      Under a retainer, we take responsibility for keeping your network in good shape:<\/p>\n\n\n\n

        \n
      • Monitor internet and network health<\/strong> so we spot issues early<\/li>\n\n\n\n
      • Manage firewalls, routers, and Wi-Fi<\/strong>, including guest and internal networks<\/li>\n\n\n\n
      • Tune Quality of Service (QoS)<\/strong> so phones and critical apps don\u2019t suffer when someone is uploading a big file<\/li>\n\n\n\n
      • Work with your internet providers<\/strong> on your behalf when there\u2019s an outage or line issue<\/li>\n<\/ul>\n\n\n\n

        The end result: fewer \u201cWhy is the internet so slow?\u201d conversations, and a network that just feels reliable.<\/p>\n\n\n\n

        \n\n\n\n

        Security & Recovery<\/h3>\n\n\n\n

        Protect your business from threats\u2014and have a plan if something goes wrong.<\/strong><\/p>\n\n\n\n

        Security isn\u2019t one product; it\u2019s layers. As part of your retainer, we help build and maintain those layers:<\/p>\n\n\n\n

          \n
        • Keep antivirus\/EDR and security tools<\/strong> up to date<\/li>\n\n\n\n
        • Apply operating system and software patches<\/strong> on a sensible schedule<\/li>\n\n\n\n
        • Tighten firewall rules and access controls<\/strong> as your business evolves<\/li>\n\n\n\n
        • Maintain and test backup and recovery plans<\/strong> so you can bounce back from hardware failure, mistakes, or cyberattacks<\/li>\n<\/ul>\n\n\n\n

          If something does go wrong, you\u2019re not starting from zero\u2014we already have a Disaster Recovery plan<\/strong> in place and know how to execute it.<\/p>\n\n\n\n

          \n\n\n\n

          On- & Offsite Backup<\/h3>\n\n\n\n

          Automatic backups that are actually monitored\u2014and tested.<\/strong><\/p>\n\n\n\n

          Backups aren\u2019t \u201cset it and forget it.\u201d Under our retainer, we:<\/p>\n\n\n\n

            \n
          • Configure onsite backups<\/strong> for fast recovery of deleted files or failed machines<\/li>\n\n\n\n
          • Set up offsite or cloud backups<\/strong> to protect against theft, fire, ransomware, and major outages<\/li>\n\n\n\n
          • Monitor backup jobs and alerts so failures are caught and corrected<\/li>\n\n\n\n
          • Perform test restores<\/strong> on a regular basis to prove that recovery actually works<\/li>\n<\/ul>\n\n\n\n

            You don\u2019t have to wonder if your data is safe\u2014we check, verify, and keep you in the loop.<\/p>\n\n\n\n

            \n\n\n\n

            How Our Retainer Works<\/h3>\n\n\n\n

            Every retainer relationship starts with a quick assessment so we understand your environment and what level of support you need. From there, we:<\/p>\n\n\n\n

              \n
            1. Agree on scope<\/strong> \u2013 What\u2019s covered (e.g., number of devices, locations, services).<\/li>\n\n\n\n
            2. Set expectations<\/strong> \u2013 Response times, after-hours options, and communication channels.<\/li>\n\n\n\n
            3. Standardize and stabilize<\/strong> \u2013 Bring your systems up to a solid baseline so ongoing support is smooth.<\/li>\n\n\n\n
            4. Support & improve<\/strong> \u2013 Handle the day-to-day while also nudging your technology forward according to your roadmap.<\/li>\n<\/ol>\n\n\n\n

              You get a simple, predictable monthly invoice and a team that already knows your setup when you call.<\/p>\n\n\n\n

              \n\n\n\n

              A Long-Term Partner, Not Just a Help Desk<\/h3>\n\n\n\n

              Retainer Services with Backcountry Business Solutions aren\u2019t just about fixing tickets\u2014they\u2019re about building a relationship<\/strong>. We want to be the team you trust when you\u2019re:<\/p>\n\n\n\n

                \n
              • Planning a move or expansion<\/li>\n\n\n\n
              • Adding new staff or locations<\/li>\n\n\n\n
              • Considering new software, phones, or cloud tools<\/li>\n\n\n\n
              • Worried about security or compliance<\/li>\n<\/ul>\n\n\n\n

                If you\u2019re ready to stop firefighting IT problems and start having a steady, dependable partner looking after your technology, a retainer may be exactly what you need.<\/p>\n","protected":false},"excerpt":{"rendered":"

                Let us handle some or all of your IT needs for a predictable, affordable monthly cost. For most small businesses, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-87","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/backcountrysolutions.net\/index.php?rest_route=\/wp\/v2\/pages\/87","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/backcountrysolutions.net\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/backcountrysolutions.net\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/backcountrysolutions.net\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/backcountrysolutions.net\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=87"}],"version-history":[{"count":1,"href":"https:\/\/backcountrysolutions.net\/index.php?rest_route=\/wp\/v2\/pages\/87\/revisions"}],"predecessor-version":[{"id":88,"href":"https:\/\/backcountrysolutions.net\/index.php?rest_route=\/wp\/v2\/pages\/87\/revisions\/88"}],"wp:attachment":[{"href":"https:\/\/backcountrysolutions.net\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=87"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}