Backcountry Business Solutions

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Business Phone & Connectivity Solutions

Stay reachable, sound professional, and keep calls coming through—wherever you work.

For most small businesses, the phone is still the fastest way customers get in touch. Whether you’re answering from a desk, a job site, or the side of a mountain road, you need a phone system that’s reliable, flexible, and doesn’t cost a fortune. At Backcountry Business Solutions, we design phone and connectivity setups that make your team easy to reach, without tying everyone to a single desk or location.

Modern Phone Systems for Small Business

We help you move from old-school landlines to modern, cloud-based phone systems (VoIP) that give you big-business features without big-business complexity.

With a properly set up system, you can:

  • Use desk phones, smartphones, or computers to make and receive business calls
  • Keep your main business number consistent, no matter where you answer
  • Route calls to the right person or department automatically
  • Keep personal cell numbers private while staying fully reachable

We’ll recommend the right platform, configure it for your workflow, and make sure your team is comfortable using it.

Virtual Phone Numbers & Call Routing

Virtual phone numbers give you flexibility without extra hardware clutter or multiple physical lines.

We can help you set up:

  • Main business numbers with auto-attendants (press 1 for sales, 2 for service, etc.)
  • Local numbers in multiple areas to make it easier (and cheaper) for customers to call
  • Direct numbers for owners, managers, or departments that still route through the business system
  • Shared lines and ring groups so a team can answer calls from one number

We’ll design call flows so customers don’t bounce around or hit dead ends—and so your phones support how you actually operate day to day.

Mobility: Work From Anywhere, Answer From Everywhere

Your team isn’t always sitting at a desk, and your phone system shouldn’t assume they are.

We set up:

  • Mobile apps so staff can make and receive business calls from their smartphones using the company number
  • Softphones on laptops/desktops for remote workers or hybrid teams
  • Simultaneous ring (desk phone + mobile at the same time) so important calls don’t get missed
  • Follow-me rules that route calls based on time of day, role, or availability

You get the reach of a traditional office phone system, with the flexibility of being able to work from home, job sites, or on the road.

Reliable Connectivity for VoIP

Great phones are only as good as the connection behind them. Because VoIP runs over the internet, we design your network and connectivity to keep calls clear and online.

That can include:

  • Business-grade routers and firewalls configured for voice traffic
  • Quality of Service (QoS) settings so calls don’t get choppy when someone uploads large files
  • Redundant internet connections (e.g., fiber + LTE/5G backup) so phone and cloud services keep working if your primary line goes down
  • Separate networks for guest Wi-Fi and business systems so visitors don’t impact call quality

Our goal is simple: when someone calls, it should just ring and sound good—every time.

Voicemail, Messaging & Integrations

Modern phone systems can do far more than just ring.

We can help you take advantage of:

  • Voicemail-to-email so you can listen to messages from your inbox or phone
  • Shared mailboxes for departments (info@, support@, etc.) tied into phone workflows
  • Text messaging (SMS) from your business number on supported platforms
  • Integration with tools like Teams, CRM, or helpdesk software where available

We’ll configure what actually fits your business instead of turning on a bunch of features you’ll never use.

Setup, Porting & Ongoing Support

Moving phones can feel scary—we make it manageable and predictable.

We handle:

  • Number porting so you keep your existing business numbers
  • Planning and timing to minimize downtime and confusion
  • Configuration of users, ring groups, menus, and call flows
  • Training for your staff on how to use the new system (desk phones, mobile apps, voicemail, etc.)
  • Ongoing support when you need to add users, change greetings, or adjust call routing

Whether you’re upgrading from analog lines, cleaning up a messy VoIP setup, or starting fresh, Backcountry Business Solutions can design a phone and connectivity solution that fits your size, your budget, and the way you actually work.