Let us handle some or all of your IT needs for a predictable, affordable monthly cost.
For most small businesses, IT problems don’t show up neatly one at a time—they come in waves: slow internet, weird pop-ups, printer drama, email issues, mystery errors. You don’t have time to chase all of that, and you shouldn’t have to. Our Retainer Services give you a trusted IT partner on call, month after month, so your technology stays stable, secure, and quietly doing its job in the background.
Instead of surprise invoices and emergency calls, you get ongoing support, proactive care, and a clear, predictable monthly cost.
Why Choose a Retainer?
With a retainer, you’re not starting from scratch every time something breaks. We already know your:
- Network, devices, and cloud setup
- Business goals and priorities
- People, workflows, and quirks
That means faster fixes, better recommendations, and fewer problems in the first place.
A retainer typically includes:
- Priority support for day-to-day issues
- Proactive monitoring and maintenance
- Regular updates, patches, and checks
- Guidance on upcoming needs and improvements
You get the benefits of an IT department—without having to hire one.
Internet & Network
Keep your connectivity smooth, fast, and business-ready.
Under a retainer, we take responsibility for keeping your network in good shape:
- Monitor internet and network health so we spot issues early
- Manage firewalls, routers, and Wi-Fi, including guest and internal networks
- Tune Quality of Service (QoS) so phones and critical apps don’t suffer when someone is uploading a big file
- Work with your internet providers on your behalf when there’s an outage or line issue
The end result: fewer “Why is the internet so slow?” conversations, and a network that just feels reliable.
Security & Recovery
Protect your business from threats—and have a plan if something goes wrong.
Security isn’t one product; it’s layers. As part of your retainer, we help build and maintain those layers:
- Keep antivirus/EDR and security tools up to date
- Apply operating system and software patches on a sensible schedule
- Tighten firewall rules and access controls as your business evolves
- Maintain and test backup and recovery plans so you can bounce back from hardware failure, mistakes, or cyberattacks
If something does go wrong, you’re not starting from zero—we already have a Disaster Recovery plan in place and know how to execute it.
On- & Offsite Backup
Automatic backups that are actually monitored—and tested.
Backups aren’t “set it and forget it.” Under our retainer, we:
- Configure onsite backups for fast recovery of deleted files or failed machines
- Set up offsite or cloud backups to protect against theft, fire, ransomware, and major outages
- Monitor backup jobs and alerts so failures are caught and corrected
- Perform test restores on a regular basis to prove that recovery actually works
You don’t have to wonder if your data is safe—we check, verify, and keep you in the loop.
How Our Retainer Works
Every retainer relationship starts with a quick assessment so we understand your environment and what level of support you need. From there, we:
- Agree on scope – What’s covered (e.g., number of devices, locations, services).
- Set expectations – Response times, after-hours options, and communication channels.
- Standardize and stabilize – Bring your systems up to a solid baseline so ongoing support is smooth.
- Support & improve – Handle the day-to-day while also nudging your technology forward according to your roadmap.
You get a simple, predictable monthly invoice and a team that already knows your setup when you call.
A Long-Term Partner, Not Just a Help Desk
Retainer Services with Backcountry Business Solutions aren’t just about fixing tickets—they’re about building a relationship. We want to be the team you trust when you’re:
- Planning a move or expansion
- Adding new staff or locations
- Considering new software, phones, or cloud tools
- Worried about security or compliance
If you’re ready to stop firefighting IT problems and start having a steady, dependable partner looking after your technology, a retainer may be exactly what you need.